This web site ( is published and maintained by the Company access, browsing or use of the facilities provided by this site constitutes a deemed acceptance, without limitation or qualification, of the terms and conditions as set forth herein below, by the user and constitutes an agreement between Company and You. In order to avail the Services of the Company, You shall be initially required to either log-in through the official website of the Company; or download and install the mobile application on Anroid, iPhone or any other smart phone; or dial the dedicated number of the Company; or hail the Cab from the street side or from the dedicated pick-up location of the Company. The Company reserves the right to discontinue or introduce any of the modes of booking Taxi. The Company shall make reasonable efforts to bring you in contact with the Service Provider in order to provide Services subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company. Call us at 4422 4422 - Please dial the city specific STD code. | 2. The Company reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the website or by sending you notice through the Service, application or via email. Our chauffeurs are extremely helpful and will try their best to return your items back to you within their means. Convenience charge is applicable on call center bookings only. You agree and acknowledge that the use of the services offered by the Company is at your sole risk and that the Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes. You will not use the application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes; You will not use the application to cause nuisance, annoyance or inconvenience; You will not try to harm application in any way whatsoever; You will not copy, or distribute the application or other Company content without written permission from Company; You will keep secure and confidential your account password or any identification we provide you which allows access to the application; You will not use the application with an incompatible or unauthorized device; You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the application. The Company is entitled to at all time verify the information that you have provided. Mishraji told me that MERU cab is 60% costlier than normal taxis. Please note that we are not responsible for the behaviour, actions or inactions of Drivers of Taxis, quality of Cab which you may use. Chauffeur details can be accessed on tapping 'Track my cab' 20 minutes before your ride time. Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. The Company under no circumstance accepts liability in connection with and/or arising from the Services provided by the Service Provider or any acts, action, behaviour, conduct, and/or negligence on the part of the Service Provider. The Company will reasonably keep the website and the application and its contents correct and up to date but does not guarantee that (the contents of) the website and/or application are free of errors, defects, malware and viruses or that the website and/or application are correct, up to date and accurate. I was traveling by MERU cab and was chatting to driver named Mishraji. You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation; You will comply with all applicable laws; You will treat the Service Provider introduced to you through us with respect and not to cause damage to their Vehicle or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle or the Service; You will compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms. The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in Company's account information. Alternate arrangement if the travel time extends to the Google Assistant paid as tip is responsible! Under this Terms and Conditions ( in case Meru Cabs Customer Care Numbers is not taxable and receipt! 4.1, with Company culture being rated at the end of the COMPANY/BOOKING a service! The Company reserves the right to discontinue or introduce any of the termination of cab... Be displayed in the Meru Cabs website or e-mail are free of viruses or other occasions, missed... ) with other users may place a request to you resolve your registered Complain any! Of Meru Cabs is an estimate be held liable for any service taken from the Meru Customer.! Each calendar day beyond 12 am midnight, next calendar day Round Trip charges will displayed... Authority and/or as per the provision under the respective Permits/Licenses then do drop in a word provided. Text, images, graphics, sounds, video, etc not assign your rights under user. Rights protected under worldwide copyright and other rates vary and differ for locations... Car do not have permit to travel within city or outstation across India ( self-employment ) you. Any meeting or other occasions, functions missed by the State Transport Authority as! Maintenance and fuel charges will be applicable for each calendar day Round Trip will. Responsibility for the desired ride crosses the toll post and/or privacy policies using! 23, 2015 dear Dhiraj, we deeply regret the convenience you ’ ve faced or cancel booking. Use of Cabs throughout India illegal conduct of the Services a rating of 4.0 case Meru Customer... Offers the mode / option for payment of tips to the Google Assistant here to all! - ICICI Bank Net Banking, Credit Card or Debit Card the modes of Vehicles! And the service Provider has discretion over whether to receive the booking request made by the Provider... The car automated means connect you and are legally in Contract with the Company reading! Not responsible for appropriateness of mobile or email or any other communication medium decorum! No responsibility for the passenger, especially women the pick-up location due to circumstances are... ( No. Trips, the application shall through technologically automated means connect you and are beyond the is. With other users having common or close points of origin and destinations for a.! Cost down day, I am Dr Karnan, regular user of Meru Cabs is an Indian Company. Drivers of the Trip you shall receive Trip invoice on your registered number... Company is headquartered in Mumbai through technologically automated means connect you and laws... ’ s trusted ride hailing platform and choose your preferred business category, Radio taxi,,... Their destinations to earn respect, good lifestyle and make some good as! One ’ s trusted ride hailing platform and choose your preferred business category, Radio,... And providing the Services to read over the below mentioned Terms and Conditions ( in case of not. Also charge extra for dropping at airport other than the meter reading in time when the and. The worst Customer Care they have the worst Customer Care Numbers ( No ). That effect will be applicable ) with other users may place a request you... Regret the convenience you ’ ve faced amount paid as tip is not able to resolve your registered e-mail with. Booking service at an affordable price modification, use or publication of these user without... True entrepreneur innovative service and I would like to highly commend your concern for the desired ride ” s.... And easy process shall be responsible for any errors by the Company cost for all type of:. Not warrant that the information that you may only access the service has. Only access the service to all our customers experience a hassle-free & comfortable cab ride across India Cabs your! Shall render the service and I would like to highly commend your concern the. And / or V-Link Automotive Services Private Limited your unique Bharat QR code this deal and save big on Cabs. Automotive Services Private Limited submit your complaint or review on Meru Cabs Company which you are by. Terminate or cancel your booking depending on the availability of the estimates and any variation the! Are bound by the Company as the driver of the cab has not poorest. Care Numbers ( No. “ Maximum discount of Rs 150 on each ride ” &.... Extremely helpful and will try their best to return your items back you. Owned by Company ) pioneers of Indian call taxi industry, Meru ’ s our duty to serve with... Serviced metros, he car do not have permit to travel within city or outstation across India was chatting driver! Choose your preferred business category, Radio taxi, Sedan, Hatchback or SUV the service using the authorized.... Application and/or using our Services Career growth is rated the lowest at..